Asheville Tool Library
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Privacy Policy

Asheville Tool Library, Inc.

Last Updated: December 9, 2025

The Asheville Tool Library, Inc. (“we,” “us,” “our,” or “the Library”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you become a member and use our services.

1. Information We Collect

Personal Information

When you become a member, we collect:

  • Name and contact information (email address, phone number)
  • Zip Code (for donor reporting and improving our service)
  • Payment information (credit/debit card details, processed securely through our payment processor)

Communication Records

We may at times maintain records of communications with members, including:

  • Email correspondence
  • SMS text message history
  • Phone call records
  • In-person interactions and notes

Automatically Collected Information

When you use our online systems, we may automatically collect:

  • Device information and IP address
  • Browser type and operating system
  • Usage patterns and preferences
  • Login times and account access history

2. How We Use Your Information

We use your information for the following purposes:

  • Membership Management: Processing applications, maintaining accounts, and managing renewals
  • Tool Management: Processing checkouts and returns, tracking inventory, and managing reservations
  • Communications: Sending transactional and operational messages via SMS, email, and phone regarding tool checkouts, returns, late notices, account updates, and membership information
  • Payment Processing: Processing membership fees, late fees, and replacement costs
  • Customer Service: Responding to inquiries and resolving issues
  • Operations: Improving our services, analyzing usage patterns, and planning inventory
  • Legal Compliance: Fulfilling legal obligations and protecting our rights

3. SMS and Telecommunications Compliance

We are committed to compliance with all applicable telecommunications regulations, including the Telephone Consumer Protection Act (TCPA) and 10DLC (10-Digit Long Code) requirements:

  • Consent-Based Messaging: We only send SMS messages to members who have provided express consent
  • Transactional Focus: Our messages are primarily transactional in nature, relating to tool checkouts, returns, and account management
  • Opt-Out Options: Members can opt out of SMS messages at any time by replying STOP
  • Carrier Registration: Our messaging campaigns are registered with mobile carriers through 10DLC
  • No Marketing Spam: We do not send unsolicited marketing messages

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: We use MyTurn for membership management, secure payment processors for financial transactions, and SMS service providers for text messaging. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
  • Legal Requirements: We may disclose information when required by law, subpoena, or court order, or to protect our rights and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, member information may be transferred to the acquiring organization.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Payment information is tokenized and encrypted through our secure payment processor
  • Access to member data is restricted to authorized staff and volunteers
  • We use secure systems for storing and transmitting data

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy:

  • Active membership data is maintained while your membership is current
  • Transaction records are retained for accounting and operational purposes
  • Inactive accounts may be archived after a reasonable period
  • Financial records are retained as required by law

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate information in your account
  • Deletion: Request deletion of your information (subject to legal and operational requirements)
  • Opt-Out: Unsubscribe from promotional communications while maintaining receipt of transactional messages

To exercise these rights, contact us at info@ashevilletoollibrary.org or update your preferences in your account at ashevilletoollibrary.myturn.com.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify members of material changes via email or through our member portal. The “Last Updated” date at the top of this policy indicates when it was most recently revised.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Asheville Tool Library, Inc.

Email: info@ashevilletoollibrary.org

Website: ashevilletoollibrary.myturn.com

Mailing Address: 16 Smith Mill Road, Asheville NC 28806

State-Specific Rights

Depending on your location, you may have additional rights under state privacy laws (such as the California Consumer Privacy Act or similar state laws). Please contact us to learn more about rights that may apply to you.